Recent News

As your water provider, we strive to keep you continually updated on all matters related to your water service. If you do not find the information you need, please contact our office and we will gladly assist you!

2022 Rate Increase Notice

Dear Customers,

While we have done our best to maintain our current rates and have not implemented a rate increase since 2019; Unfortunately, due to the drastic increase cost of doing business these...

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Drought Stage Update

Please note due to the worsening Lake levels and increased temperatures, Stage 3 of our Drought Contingency Plan will be implemented in the very near future. Please continue to conserve as much as...

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2022 CCR Available

The 2022 Consumer Confidence Report is now available under the Water Quality tab or by clicking this link https://highlandswater.com/ccr1 

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Cancellation of Boil Water Notice - Only residents on Old Hwy 53 From Davis to Saroni Parkway & 3820 Old Hwy 53

DATE: _6/2/2022_

CANCELLATION OF BOIL WATER NOTICE

On 5/31/22 Only residents on Old Hwy 53 From Davis to Saroni Parkway & 3820 Old Hwy 53 were notified of the need to boil/disinfect all tap...

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Upcoming Service Outage 5/31/22 Only residents on Old Hwy 53 From Davis to Saroni Parkway & 3820 Old Hwy 53

SERVICE OUTAGE

Please note your service will be off:

Tuesday May 31, 2022

8:00am – 4:00pm

For scheduled service repairs on:

Only residents on Old Hwy 53 From Davis to Saroni Parkway & 3820...

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Pay your bill online for NO ADDITIONAL FEE

Click Here https://www.highlandswater.com/bill-payment to pay your bill online for no additional fees. 

 

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Upcoming Service Outages 5/12 & 5/13 Please see below for locations

SERVICE OUTAGES

Please note service will be off:

Thursday May 12, 2022   8:00am – 4:00pm

For scheduled service repairs on:

ONLY residents on Olympic Drive from Olympic Plaza to Redwood Street...

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Upcoming Service Outage 5/12/22

SERVICE OUTAGE

Please note your service will be off:

Thursday May 12, 2022

8:00am – 4:00pm

For scheduled service repairs on:

All residents on Olympic Drive from Olympic Plaza to Redwood...

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Upcoming Service Outage 4/27/22

SERVICE OUTAGE

Please note your service will be off:

Wednesday April 27, 2022

8:30am – 4:00pm

For scheduled service repairs on:

Lakeshore Drive (From Emory Ave to Mullen Ave)

Please contact...

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Closing at Noon

Our office will close at

Noon on Friday

April 15th

In observance of Good Friday

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Cancellation of Boil Water Notice - residents of 5645 Old Hwy 53 & 14083 Units 1-6

CANCELLATION OF BOIL WATER NOTICE

On 2/28/22 designated residents of at 5645 Old Hwy 53 & 14083 Units 1-6 were notified of the need to boil/disinfect all tap water used for drinking and cooking...

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Cancellation of Service Outage - 3/1/22

Cancellation

SERVICE OUTAGE

Please note your service will NOT be off:

Tuesday March 1, 2022      8:30am – 4:00pm

5545 Old Hwy 53

5575 Old Hwy 53

5645 Old Hwy 53

5635 Old Hwy 53

5725 Old...

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Upcoming Service Outage 3/1/2022

SERVICE OUTAGE

Please note your service will be off:

Tuesday March 1, 2022

8:30am – 4:00pm

For scheduled service repairs on:

5545 Old Hwy 53

5575 Old Hwy 53

5645 Old Hwy 53

5635 Old Hwy...

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Cancellation of Boil Water Notice - designated residents of Pearl Ave / Uhl Ave

CANCELLATION OF BOIL WATER NOTICE

On 2/16/22 designated residents of Pearl Ave / Uhl Ave were notified of the need to boil/disinfect all tap water used for drinking and cooking purposes. 

The...

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Boil Water Notice - designated residents of Pearl and Uhl Ave

BOIL WATER NOTICE

Este informe contiene información muy importante sobre su agua potable.

Tradúzcalo o hable con alguien que lo entienda bien.

2/16/2022

BOIL YOUR WATER BEFORE USING 

Failure...

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Cancellation of Boil Water Notice - designated residents of Washington St, Clarkson St, Emerson St, Jackson St, Turner Ave and Bowers Ave - off of Burns Valley Rd

CANCELLATION OF BOIL WATER NOTICE

On 2/12/22 designated residents of Washington St, Clarkson St, Emerson St, Jackson St, Turner Ave and Bowers Ave - off of Burns Valley Rd were notified of the...

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Boil Water Notice - designated residents of Washington St, Clarkson St, Emerson St, Jackson St, Turner Ave and Bowers Ave - off of Burns Valley Rd

BOIL WATER NOTICE

Este informe contiene información muy importante sobre su agua potable.

Tradúzcalo o hable con alguien que lo entienda bien.

2/12/2022

BOIL YOUR WATER BEFORE USING 

Failure...

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Bill Pay Temporarily Out of Service

Bill Pay Temporarily Out of Service

We apologize for the inconvenience. We are working diligently to get the portal back up and running. Please feel free to contact our office at (707) 994-2393...

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CA Eviction Moratorium Ending 9/30/2021

Eviction Moratorium set to end on September 30

California’s eviction protections are set to expire on Thursday, Sept. 30, 2021.

The CA COVID-19 Rent Relief program provides assistance to...

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OPEN POSITION

Currently looking for a T4/D2 Operator - Please submit a completed application and resume by walk-in, email or US Mail. 

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Upcoming Service Outage 10/14/21

SERVICE OUTAGE

Please note your service will be off for main installation/repairs on:

Thursday - October 14, 2021

8:00 am – 4:30 pm

Affected areas include:

Designated residents on Designated...

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Cancellation of boil water notice - ALL

All boil water notices from the week of 10/4/21 - 10/10/21 are now lifted.  Thank you for your patience and understanding. 

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Upcoming Service Outage 10/12/21

SERVICE OUTAGE

Please note your service will be off for main installation/repairs on:

Tuesday - October 12, 2021

8:00 am – 5:00 pm

Affected areas include:

Designated residents on Mullen /...

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Upcoming Service Outages

EMERGENCY SERVICE OUTAGE

Please note your service will be off:

Thursday October 7, 2021

10:30 – 5:00

For EMERGENCY service repairs on:

Designated Residents on Robinson & Mullen...

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Upcoming Service Outages

UPCOMING SERVICE OUTAGES

Please note service will be off for main line installation/repairs on:

Monday September 27, 2021 - Wednesday September 29, 2021

8:00 am – 4:00 pm

Affected areas...

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Your Public Water Supply Is Safe

The below Public Health Advisory is for Private Water Systems and does not pertain to your water service provided by Highlands Mutual Water Company or any of the Public Water Suppliers around the...

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Upcoming Service Outages

UPCOMING SERVICE OUTAGES

Please note service will be off for main line installation/repairs on:

August 31, 2021 - September 3, 2021

8:00 am – 4:00 pm

Affected areas include:

Designated...

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Stage 2 - Drought Contingency Plan

Due to the extreme drought conditions mandatory conservation measures are being implemented. Stage 2 of our Drought Contingency Plan has been initiated and will remain in effect until further...

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2021 CCR Available

The 2021 Consumer Confidence Report is now available under the Water Quality tab or by clicking this link https://www.highlandswater.com/water-quality-report 

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CA COVID-19 Rent Relief Program

CA COVID-19 Rent Relief Program: Easier to Apply


Applications for rent and utility assistance through the COVID-19 Rent Relief program have been simplified and financial help is available to...

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Reopen to the Public

As of September 1, 2020, our office will reopen to the public. Please note: Only 1 customer in the lobby at a time, please social distance while in line outside the facility and as per Public...

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Recurring Payments Now Available

Please visit your Highlands Mutual Water Company customer account online to setup for recurring payments, ebills and informational alerts. 

NOTE: All recurring payments will process on the 10th...

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Update: After-hours Contact Number (707) 994-2393

Our after-hours contact number has returned to our main phone number (707) 994-2393. In the event of a water related emergency, please contact this number for assistance. Thank you, Highlands...

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Temporary After Hours Contact Number

In the event of a water related emergancy please call our temporary after hours number at (707) 295-3975. Thank you, Highlands Water Staff 

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2020 CCR

Our 2020 CCR is now available at: http://highlandswater.com/ccr3 

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NEW Customer Account Portal

We are happy to announce that we now have a customer account portal. You can now view and pay your bill online and signup for E-Bills! Click Here to Begin  Note: you will need to use your new 4...

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Updated Tenant Transfer Policy

Note: As of 10/30/19 a new tenant transfer policy has been adopted. Please click here for more information ... 

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Open During PG&E Outages - Please Conserve

Please note our office will be open in the event of any PG&E outages and there will be no interruption in your water service. We ask all customers to limit their water use during PG&E outages to...

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New Rates - Effective October 1, 2019

New rates effective October 1, 2019 for further details click here ... 

 

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